We use multiple forms of communication, please take note of the below, as your queries will be answered faster and more effectively if used correctly.

Although we are very pleased to offer a responsive service through WhatsApp, this service is not for all enquiries.

All our tenants are set up on our Arthur App, through this portal, you can report MAINTENANCE issues, check your rent SCHEDULES and access tenancy documents, you can also message us through the app.

We insist that you do not WhatsApp us with any questions relating to MAINTENANCE or rent enquiries, as WhatsApp is not used by these departments and your queries will not be answered.

We are always on hand to offer support & GUIDANCE, and we would welcome a message on WhatsApp if you require this.

We expect all TENANTS to fairly DISTRIBUTE CUPBOARD/FRIDGE and FREEZER space. Communal areas are for everyone to relax in & enjoy. So we ask that you keep these spaces clear and tidy; this will also ensure you get the best of your fortnightly cleans, as the cleaner will not tidy up mess.

We all need to do our part, and we insist you recycle correctly; only ever put RECYCLING in the cycling bins – for full information on what can be recycled, please visit your local council website – you can also use this website to order a new bin if it’s lost or DAMAGED – NEVER leave bin bags outside – seagulls are rife and will rip apart rubbish bags if let outside -ALWAYS put them in the bins.

If you have issues with your internet, first try a hard reset on the router by HOLDING DOWN RESET BUTTON FOR 30 SECS. Please always, as a first port of call, refer to your house poster, the internet is provided by us. However, should there be issues relating to the service, you must call the number on your house poster before contacting us, as we are not in a position to assist you.